Could a chatbot help your business offer advice to customers or reduce load on your customer care team?

For many companies, the answer to this is a resounding “yes”.

A chatbot is essentially a piece of software that will perform automatic tasks in a conversational manner. Chatbots are revolutionising the way businesses interact with their clients, using sophisticated natural language processing and artificial intelligence to answer users’ queries.

Developing a chatbot can help your brand establish new communication channels, gain customer insight and improve user satisfaction.

Most chatbots interact using a format like instant messaging – the interface is conversational, but the chatbots tend to use text for interactions. But nothing prevents consumers and businesses from using voice in a chatbot conversation.

Our team of voice architects and developers can help create a chatbot prototype using common user queries taken from your website and/or customer care database. We’ll work together with your internal teams to define the chatbot persona and range of capabilities, ensuring it is consistent with the rest of your brand’s communications.