Smart speakers in hotel rooms provide guests with both convenience and entertainment, from playing music to setting alarms and making calls, all of which greatly improves customer satisfaction. By being an Alexa Smart Property, replacing your hotel phones with Alexa devices can transform the hotel experience.

Transform Your Hotel Experience: How Alexa Smart Properties Are Replacing Phones

As the hospitality industry adapts to modern guest expectations, the push toward smarter and more seamless in-room technology is pushing the boundaries of what guests expect.

Most guests expect their rooms to include two electronic key devices, a television, and a phone. We’ve seen video on-demand and casting technology enhance the TV within the hotel room, however, there hasn’t been as much development in regard to the phone.

Calling features include:

• Call from the Alexa in one room to another in-room Alexa device. 
• Call from the Alexa in a room to landline.
• Call from a landline/mobile phone to an Alexa device in a room (additional setup is required for this feature). However, hotels now have the ability to remove the phone in the room and replace it with an Alexa Smart Speaker, which offers many additional benefits, to both guest and hotel.
• Replacing the phone with an Alexa Echo device is possible with Alexa Smart Properties. 

Benefits of using Alexa devices over phones include: 

1. Seamless Communication Without a Phone

Traditionally, guests have used a phone for service requests, concierge help, or to speak to the reception / front desk. Alexa Smart Properties allows guests to do all of this – hands-free and instantly. By simply saying, “Alexa, call the front desk,” or “Alexa, call reception,” guests can communicate directly with hotel staff, simplifying the process to get assistance without needing to navigate a room phone.

2. Device Consolidation and Reduced Clutter

Removing the room phone in favour of Alexa reduces the number of in-room devices, creating a cleaner, more streamlined look. For hotels, it also means fewer items to maintain and replace.

For example, one Alexa device can physically replace the following:

• Phone
• Alarm Clock
• Bluetooth speaker/radio

Alexa Smart Properties combine communication, room control, and guest services into a single device, eliminating the need for unnecessary hardware, helping hotels to create a more modern, minimalist aesthetic.

3. No Phone Wiring – just normal plugs

Alexa devices simply plug in to a standard power socket: there is no need for a network cable as they use standard Wi-Fi.

The majority of hotel phones are still plugged in to telephone sockets for power (some may be using Wi-Fi to connect calls). This wiring needs to be maintained and supported for the phones to function along with on premise servers and switches.

4. Improved Guest Convenience and Customisation

Guests today expect hotel stays to be as easy and convenient as their own homes. With Alexa, guests can adjust room settings such as lighting and temperature, control the television, or play music – all with a voice command. This level of customisation, without having to learn new devices or call the front desk, enhances the stay experience, and adds a sense of luxury and control.

5. Cost Efficiency for Hotels

Beyond the initial setup, Alexa devices can save hotels long-term costs by reducing the maintenance and replacement needs of traditional room phones. The price of some phone handsets are similar to the costs of Alexa devices.

Additionally, with centralised control, hotels can update information and features across rooms simultaneously, saving both time and resources, compared to managing individual phones. For example, the screen of the Alexa device can be used to promote offers rather than having to print out and distribute leaflets.

6. Enhanced Service with Real-Time Insights

Alexa Smart Properties provide hotels with real-time insights into guest preferences and service requests. These insights can help hotels to better understand guest behaviour and optimise their services accordingly. For instance, if many guests frequently request restaurant recommendations, the hotel might consider placing more dining options in prominent areas of the lobby or on Alexa’s home screen.

A Modern Solution for a New Era of Hospitality

Alexa Smart Properties offers a fresh, effective solution. By replacing room phones and consolidating communication, room control, and entertainment into a single device, hotels can improve service, reduce costs, and ultimately provide an experience that feels both seamless and sophisticated.

Whether you’re a hotelier looking to modernise your rooms, or a guest eager for a hassle-free stay, Alexa Smart Properties is redefining hospitality standards. Say goodbye to the traditional room phone and hello to the future of hotel in room technology.

These are just a few ways that replacing your hotel phones with Alexa devices and leveraging Alexa Smart Properties in hotel rooms can boost guest satisfaction and maximise their experience.

If you are interested in Alexa Smart Properties, please get in touch for a demo of the system.