Voice for Hospitality - Smart speakers in Hotel Rooms

Increase customer satisfaction, revenue and staff efficiency using voice technology

Voice for hospitality allows hotel guests to enjoy all the benefits of a smart speaker in their room and more. From playing music, setting alarms, getting answers to common questions, ordering room service, calling the front desk, checking out or switching the lights off, the list of features is vast.

Using voice immersive experiences can help your hotel or guesthouse property increase revenue, reduce costs and improve guest satisfaction.

Features of voice for hospitality platforms

  1. Customer Questions

Anything the customer might ask about their room, stay, facilities or amenities. For example, “what time should I check out?” or “set an alarm for 6:30”. The aim is to answer these questions and perform tasks 24/7 with no waiting time.

  1. Smart room

Controlling anything in the room, lights, tv, curtains, heating, etc. Example queries include “turn off the lights” or “play relaxing music”.

  1. Booking

This function allows customers to book the spa, order room service, book restaurants or excursions. This is essential for increasing the average revenue of each property booking and improves your upsell opportunity.

  1. Staff Request

Voice commands are useful for guests, but they can also help your staff perform their jobs more efficiently as they service the room. For example, they could use smart speakers to request a turndown service, ironing, extra pillows or note that the room had been cleaned, room needs additional maintenance, etc.

 

Platform providers

 

Alexa for hospitality

Alexa Smart Properties for Hospitality provides device fleet management to build Alexa capabilities at scale. Through Alexa APIs, you can assign devices to properties, enable Alexa skills and create a customised guest experience. Alexa Smart Properties for Hospitality works with most hospitality software solutions and provides you the option of managing devices through a centralised console. This feature works with Amazon Echo, Echo Plus, Echo Dot, and coming soon, Echo Show. It offers dynamic language switching and is private and secure, as not voice interactions are ever recorded.

Google Nest Hub for hospitality

Similar to Alexa, Google’s hospitality solution allows travellers to use a Nest Hub smart display in their hotel room to play music, order fresh towels, check out, etc.

You can create a branded hotel panel, with some features more closely aligned to the Google suite such as playing videos on YouTube. You can also use the Nest Hub to leave feedback about your trip via a mid-stay survey, to ensure your guests are enjoying their trip.

 

Get in contact

 

Or arrange a free introduction to voice for hospitality session with our team.

Here are some voice apps we’ve built

Making customer questions easier, quicker & conversational

Launching The Big Conversation on Alexa and Google

Refinitiv
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