Voice for hospitality allows hotel guests to enjoy all the benefits of a smart speaker in their room and more. From playing music, setting alarms, getting answers to common questions, ordering room service, calling the front desk, checking out or switching the lights off, the list of features is vast.
Using voice immersive experiences can help your hotel or guesthouse property increase revenue, reduce costs and improve guest satisfaction.
Anything the customer might ask about their room, stay, facilities or amenities. For example, “what time should I check out?” or “set an alarm for 6:30”. The aim is to answer these questions and perform tasks 24/7 with no waiting time.
Controlling anything in the room, lights, tv, curtains, heating, etc. Example queries include “turn off the lights” or “play relaxing music”.
This function allows customers to book the spa, order room service, book restaurants or excursions. This is essential for increasing the average revenue of each property booking and improves your upsell opportunity.
Voice commands are useful for guests, but they can also help your staff perform their jobs more efficiently as they service the room. For example, they could use smart speakers to request a turndown service, ironing, extra pillows or note that the room had been cleaned, room needs additional maintenance, etc.
Privacy is our top priority, Alexa Smart Properties for hospitality has privacy build in. Guests don’t need to log into their own Amazon Account, no voice data is saved and the hotel guest always have the option to mute or turn of the Echo smart speaker. Additional features for security include
Audio / voice recordings are not saved on any servers
The guest doesn’t need to login to their Amazon Account
Disabled the device using the mute botton
Devices can have a camera cover, or have Echo dot devices with no camera
“Alexa, play Radio X”
“Alexa, can you call reception for me”
“Alexa, turn the heating on to 21 degrees”
“Alexa, set an alarm for 7 am tomorrow morning”
“Alexa, what is the wifi password?”
“Alexa, where is the gym located”
“Alexa, can you order some room service
“Alexa, my toilet is broken can you send someone to fix it?”
“Alexa, what events are happing tonight?”
“Alexa, book a table at the restaurant tonight for 2 people”
“Alexa, what food is served at the restaurant”
“Happy hour will be starting at the bar in 30 minutes time, its 50% off all drinks!”
“On-screen digital promotions for offers at the bar, bookable facilities such as the spa or future bookings”
“check temperature of un occupied rooms, alert staff to rooms at risk.”
“Alexa, recommend me a local park to go running”
“Alexa, checkout”
Alexa Smart Properties for Hospitality provides device fleet management to build Alexa capabilities at scale. Through Alexa APIs, you can assign devices to properties, enable Alexa skills and create a customised guest experience. Alexa Smart Properties for Hospitality works with most hospitality software solutions and provides you the option of managing devices through a centralised console. This feature works with Amazon Echo, Echo Plus, Echo Dot, and coming soon, Echo Show. It offers dynamic language switching and is private and secure, as not voice interactions are ever recorded.
Similar to Alexa, Google’s hospitality solution allows travellers to use a Nest Hub smart display in their hotel room to play music, order fresh towels, check out, etc.
You can create a branded hotel panel, with some features more closely aligned to the Google suite such as playing videos on YouTube. You can also use the Nest Hub to leave feedback about your trip via a mid-stay survey, to ensure your guests are enjoying their trip.
Making customer questions easier, quicker & conversational
Launching The Big Conversation on Alexa and Google